Player Welfare

Responsible Gaming
at c44com

At c44com, we genuinely believe that gaming should be entertaining — not stressful, harmful, or compulsive. This page explains every tool, policy, and resource we provide to help Pakistani players stay in full control of their gaming experience at all times.

21+ Only Self-Exclusion Available Deposit Limits 24/7 Urdu Support
21+ c44com is strictly for adults aged 21 and over. Underage gambling is illegal and harmful — we take this seriously at every step of the registration and verification process.
21+

Minimum Age Requirement

24/7

Player Support Available

6

Responsible Gaming Tools

PKR

Localised Deposit Limits

Gaming Should Always Be
Fun, Not a Problem

At c44com, responsible gaming is not just a compliance checkbox — it is genuinely baked into how we operate. Whether you are placing a wager on a PSL match from Lahore, spinning the reels on a slot from Karachi, or playing live casino from Islamabad, we want your experience on c44com to be enjoyable, safe, and completely within your control.

We understand that for the vast majority of players, online gaming is a perfectly healthy leisure activity. But we also recognise that for a small number of people, gambling can become problematic — and when that happens, the consequences for the individual and their family can be serious. That is why c44com has invested heavily in building responsible gaming tools that are easy to use, genuinely effective, and always accessible directly from your account settings.

c44com operates under an international gaming licence, and as a condition of that licence we are required to meet strict responsible gaming standards. But our commitment goes beyond regulatory obligation. We genuinely care about the wellbeing of every Pakistani player on our platform, and we will always prioritise your long-term welfare over short-term revenue.

This page sets out everything you need to know about gaming responsibly on c44com — from recognising early warning signs, to activating the tools available to you, to reaching out for professional support if you or someone you know needs it. Please read it carefully and keep it bookmarked for future reference.

Reminder: c44com enforces a strict 21+ age policy across all products — cricket betting, live casino, slots, virtual sports, and all other games. Age verification is mandatory before any real-money play is permitted. If you are under 21, please close this page now.

If at any point you feel that gaming is no longer fun — or that you are spending more time or money than you intended — please use the tools described on this page or contact our support team immediately via live chat. Our agents speak both English and Urdu and are available around the clock, seven days a week.

Quick Self-Check

Ask yourself these questions honestly. If you answer "yes" to two or more, it may be worth taking a break or speaking to someone.

  • Do you spend more than you originally planned when gambling?
  • Do you chase losses by placing larger or more frequent bets?
  • Do you feel restless or irritable when you try to cut down?
  • Has gambling caused issues with family, friends, or finances?
  • Do you think about gambling even when doing other things?
  • Do you borrow money or sell items to fund your gaming?
If you answered yes to any of the above: Contact c44com support via live chat right now. Our team can activate a cooling-off period or self-exclusion on your account within minutes.

Six Pillars of Responsible
Gaming at c44com

Every one of these tools is available to all registered c44com players at no charge, directly from your account settings or via our 24/7 live chat support team.

Self-Exclusion

Voluntarily block yourself from accessing c44com for a defined period — 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, your account is locked and all marketing communications are stopped immediately.

Deposit Limits

Set a maximum deposit amount per day, week, or month in PKR. Once set, limits can be reduced immediately but increases only take effect after a 24-hour cooling period — protecting you from impulsive decisions.

Session Time Limits

Set a maximum session duration so c44com automatically reminds you — or logs you out — after a set period of continuous play. Available in 30-minute, 1-hour, and 2-hour intervals, fully customisable from your account.

Cooling-Off Periods

Need a short break without a full self-exclusion? Activate a cooling-off period of 24 hours, 48 hours, or 7 days. Your account is temporarily suspended, giving you space to reassess without a long-term commitment.

Reality Checks

Enable on-screen reminders that display how long you have been playing and how much you have spent or won during the current session. Reality checks appear at regular intervals and keep you grounded in the facts of your session.

Loss Limits

Cap the maximum amount you are willing to lose per day, week, or month in PKR. When your loss limit is reached, c44com will prevent further wagering until the limit period resets, protecting your bankroll automatically.

Recognising Problem
Gambling Early

Problem gambling often develops gradually. The earlier you recognise the signs, the easier it is to regain control. Here are the most common indicators that gambling may be causing harm:

Spending Beyond Your Means Regularly depositing amounts you cannot comfortably afford to lose, borrowing money from family members in Lahore or Karachi to fund gaming sessions, or neglecting household bills.
Chasing Losses Placing bigger bets specifically to recover money lost in previous sessions — a cycle that almost always leads to greater losses and increased stress.
Disrupted Sleep & Routine Staying up late to gamble, missing work, neglecting family responsibilities, or feeling irritable and anxious when unable to access the platform.
Secrecy About Gambling Hiding gaming activity from family members, deleting transaction history, or lying about how much time or money is being spent on the platform.
Gambling to Escape Problems Using gaming as a way to cope with stress, anxiety, relationship difficulties, or financial pressures rather than addressing those issues directly.
Failed Attempts to Stop Repeatedly trying to cut down or stop gambling but finding you cannot, even when you genuinely want to and understand the harm it is causing.

What to Do If You
Need Help

Recognising you have a problem is the most important first step. c44com makes it as easy as possible to get immediate help, with no questions asked and no delays.

Step 1: Contact c44com Support Available 24/7 via live chat in English and Urdu

Our support agents can activate a cooling-off period, set deposit limits, or initiate self-exclusion on your account in real time — no waiting, no bureaucracy. Just open the live chat and say you need help.

Step 2: Use Your Account Tools Self-service responsible gaming controls in account settings

Log into c44com, navigate to your account settings, and select the Responsible Gaming section. From there you can set deposit limits, session timers, loss caps, and activate self-exclusion without needing to speak to anyone.

Step 3: Seek External Support Professional counselling and problem gambling support

If you feel you need professional support beyond what c44com can provide, we strongly encourage you to speak to a counsellor or mental health professional. Many resources are available for players in Karachi, Lahore, Islamabad, and across Pakistan. Speaking to a trusted family member is also a meaningful first step.

How to Self-Exclude
From c44com

Self-exclusion is one of the most powerful tools available to you. Once activated, it immediately locks your account and prevents any form of gaming activity for the duration you select.

  1. 1
    Log in to your c44com account Visit c44com.org and log in using your registered email and password. If you are unable to log in, contact our support team via live chat and they will process the exclusion on your behalf immediately.
  2. 2
    Navigate to Account Settings Click on your account avatar in the top-right corner and select "Account Settings" from the dropdown menu. Then choose the "Responsible Gaming" tab from the settings sidebar.
  3. 3
    Select Self-Exclusion Under the Responsible Gaming tab, click "Self-Exclusion" and choose your exclusion duration: 30 days, 90 days, 6 months, 1 year, or permanent. Read the terms carefully before confirming.
  4. 4
    Confirm your decision Enter your account password to confirm the self-exclusion. You will receive a confirmation email at your registered address. Your account will be locked immediately upon confirmation — there is no waiting period.
  5. 5
    Marketing communications stopped All promotional emails, SMS messages, and push notifications from c44com will be stopped immediately. If you continue to receive any marketing during your exclusion period, please contact support right away.
  6. 6
    Returning after exclusion ends For time-limited exclusions, your account will not automatically reopen. You must contact support to request reactivation. A mandatory waiting period and identity re-verification apply before any real-money play resumes. Permanent exclusions cannot be reversed.
30d

Short-term break option

90d

Standard exclusion period

6m

Extended exclusion option

Permanent exclusion available

Important: Self-exclusion applies only to your c44com account. If you wish to exclude yourself from all licensed online gaming operators, we strongly recommend contacting your relevant national or regional gambling authority for cross-operator exclusion options.
Fast-Track Exclusion: If you need your account locked urgently and cannot access your settings, simply open the live chat on c44com and say "I need self-exclusion". Our agents will lock your account within 5 minutes, no questions asked.

More Ways c44com
Keeps You in Control

Age Verification

Every new c44com account is subject to mandatory age verification before any real-money deposit or wager is permitted. We cross-check CNIC details against official records and require documentary proof of age for all players. There are zero exceptions to our 21+ policy.

Spend Tracking Dashboard

Your c44com account includes a full spend history dashboard showing your deposits, withdrawals, net wins and losses, and total wagered amounts over any date range you choose. Transparency in your own numbers is the first step toward responsible play.

Marketing Opt-Out

You can opt out of all promotional communications from c44com at any time — including bonus offers, PSL promotions, and new game announcements. Simply update your notification preferences in account settings or ask a support agent to opt you out instantly.

Account Closure

If you wish to permanently close your c44com account for any reason, you can request this via live chat or by emailing our support team. Any remaining balance will be refunded to your last verified payment method. Account closure requests are processed within 24 hours.

Responsible Gaming Chat

Our live chat team includes agents specifically trained in responsible gaming conversations. If you raise a concern about your own gaming behaviour, you will be connected to a specialist agent who can walk you through all available options in English or Urdu.

Transaction History

A complete, downloadable record of every transaction on your c44com account is available at any time. This includes all deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, all withdrawals, and a full log of your betting and gaming activity.

Responsible Gaming
FAQs

The minimum age to register and play on c44com is 21 years old. This applies to all products on the platform — cricket betting, live casino, slot games, virtual sports, and all other games. Age verification is mandatory and is completed using your CNIC or equivalent identity document before any real-money activity is permitted. If we discover that a player is under 21, the account is closed immediately and any deposits are refunded.

Log in to your c44com account and go to Account Settings, then select the Responsible Gaming tab. Under the Deposit Limits section, you can set a daily, weekly, or monthly PKR deposit cap. Reductions take effect immediately. If you wish to increase a limit, the new amount will only apply after a 24-hour cooling period to protect you from impulsive decisions. You can also ask a live chat agent to set limits on your behalf.

Time-limited self-exclusions (30 days, 90 days, 6 months, 1 year) cannot be reversed or shortened once activated — the full exclusion period must elapse before your account can be considered for reactivation. At the end of the period, your account does not automatically reopen; you must contact support and undergo a mandatory review. Permanent self-exclusions cannot be reversed under any circumstances. We take this policy very seriously to ensure the tool is effective.

Any funds in your c44com account at the time of self-exclusion can be withdrawn. During the self-exclusion process, you will be given the option to request a withdrawal of your remaining balance before your account is locked. Withdrawals are processed to your last verified payment method — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — in the normal timeframe. If you have any questions about your balance during exclusion, contact our support team via email.

Yes. Our live chat support team includes Urdu-speaking agents who are available 24 hours a day, 7 days a week. If you prefer to discuss your situation in Urdu, simply mention it when you open the chat and you will be connected to an agent who can assist you fully in Urdu. All responsible gaming tools — deposit limits, session timers, cooling-off periods, and self-exclusion — can be activated through the Urdu-language support channel.

c44com uses a multi-layered approach to prevent underage gambling. At registration, all players must declare their date of birth and agree that they are 21 or over. Before any real-money deposit is processed, mandatory identity verification requires submission of a valid CNIC or passport. Our compliance team conducts periodic account audits, and any account with inconsistencies in age data is suspended pending investigation. We also recommend that parents and guardians use parental control software to restrict access to gambling websites on shared devices.

Ready to Enjoy Gaming
The Responsible Way?

c44com gives you all the tools you need to keep gaming fun. Set your limits before you start, stick to them, and reach out to our support team the moment anything feels off. That's the c44com way.